Shipping & Returns
Everything you need to know
Pet Shop ships Monday – Friday (excluding statutory holidays) to all provinces in Canada. Orders received by 10:30 AM local time are shipped the same day they are received (subject to daily order volume and warehouse availability). Orders made online after Friday at 10:30 AM local time will ship the following Monday. However, please allow up to 2 business days for processing of orders.
Free Shipping over $49
Express shipping options are available including FedEx 2Day®. Orders must be submitted by 10:30AM local time for express shipping. FedEx 2Day® shipping costs $22.99. Weekend deliveries are not available.
Express Shipping Options
Express shipping options are available including FedEx 2Day®. Orders must be submitted by 10:30AM local time for express shipping. FedEx 2Day® shipping costs $22.99. Weekend deliveries are not available.
Shipping Transit Time
The following is the estimated transit time in business days. Province Ground Shipping FedEx 2Day® SHIPPING British Columbia 1-6 2-5 Alberta 1-4 2-5 Saskatchewan 2-5 2-5 Manitoba 2-7 3-6 Ontario 1-8 2-6 Quebec 1-5 2-6 Nova Scotia 2-6 Not Available New Brunswick 2-5 Not Available Newfoundland 6-9 Not Available Prince Edward Island 3-4 Not Available
Returns FREE Easy Returns
If you are not satisfied with your in-store or online purchase, we will happily offer a refund. For unopened products, returned in their original packaging with a receipt within 60 days of purchase, refunds will be issued using the original method of payment.
FREE Returns to Store
Both in-store and online purchases can be returned to your local store for a refund. To process your return in store, please bring along the following: Debit/credit card used to make the purchase In-store receipt or shipping confirmation email
Shipping charges are non-refundable unless an error was caused by Pet Shop. Any merchandise that is in used condition and/or returned without the original packaging may be refused. Goods returned opened or without a receipt can be exchanged or refunded for a store gift card. If a gift card was used as partial payment, that returned amount will be placed on a new store gift card before the remaining refund is applied. Additionally, if a customer makes frequent returns of the same item(s) repeatedly and/or returns in bulk often, these returns may be refused at our sole discretion. There are some exceptions to our policy regarding returns and refunds. These include clearance items and animals.